Frequent Asked Questions-Double Stack Air Fryer

Function & Operation Questions

• What are the SYNC and MATCH functions for? The SYNC function allows both drawers to start/end cooking simultaneously, ensuring dishes are ready at the same time. The MATCH function quickly copies cooking parameters from one drawer to the other for easier operation.
• What basic cooking functions are supported? It comes with preset auto functions including air fry, roast, bake, dehydrate, broil, and reheat, meeting diverse daily cooking needs.

Usage & Safety Questions

• What if the device fails to start? First, check if the power plug is securely connected and the socket is powered on. Ensure both drawers are fully closed (some models have a drawer detection function). If it still doesn’t work, try a different socket to troubleshoot power issues.
• Can I add ingredients midway through cooking? Yes. It’s recommended to turn off the power and wait for the device to stop operating before adding ingredients, avoiding high-temperature burns or affecting machine operation.
• Does the product have safety certifications? The entire series has passed international safety certifications such as ETL/CB/CE/UKCA and is BPA-free for safe use.

Cooking Performance & Capacity Questions

• How to ensure even heating of food? Do not fill ingredients beyond two-thirds of the drawer’s maximum capacity. Cut large ingredients into uniform pieces. Leave ventilation gaps when using stacked racks, and flip ingredients midway if needed.
• Does the double-drawer design save space? The vertical stack structure saves more countertop space than traditional dual air fryers. With stacked racks, it can cook up to 4 layers of food simultaneously, improving cooking efficiency.
• How many people can it serve at one time? Different models have a total capacity of 8-12L, easily serving 4-8 people, suitable for daily family meals or small gatherings with friends.